77 replies to this topic

[rsatt]

I've recently moved into the Upper Norwood area, and absolutely love it. I loathe the Tesco Express on Anerley Road however, and have recently complained to Tesco and the Council regarding the abysmal state of this shop. What concerns me most is their insistence of leaving those metal cages full of rubbish outside, blocking the pavement. I've also made a complaint about the broken cycle racks outside, which have obviously been damged by large lorries delivering goods to the Tesco.

Tesco have replied to say that they are planning an alternative location and storage of the cages. The council has said that they will repair the cycle racks. So far, a month later, nothing has happened. I would urge all concerned residents to report this on Fix My Street, to contact Tesco's head office, and the local councillors. If anything positive happens, I'll update this post.

[Spoon]

Hello rsatt. Lots about this - and many likeminded folks - to be found here: http://www.virtualno...120#entry107474

[RetiredMember1]

The council has said that they will repair the cycle racks. So far, a month later, nothing has happened. I would urge all concerned residents to report this on Fix My Street, to contact Tesco's head office, and the local councillors. If anything positive happens, I'll update this post.

Those cycle racks have been broken for at least three months, actually. I've reported them twice on Fix My Street and, last week, on the council's own website.

[Mobsy]

Given that were not allowed to leave our rubbish bins on the street as according to the council this causes a "health and saftey" issue, how come Tesco gets away with it?

Maybe we should all start having "accidents" with their rubbish cages - I'm sure "Injury Lawers for you" would have a bloody field day.

[Archie]

I noticed this morning that the twisted cycle racks have gone from the front of Tesco's
Not sure if they are going to be replaced but I did see a poor lady being told by the security chap that she could not use the trolley rack to chain her bike up even for a few moments whilst she spent some money.
He also said he would "not keep an eye on it if she left it unlocked" as it was "against company policy".
She went into the smaller shop a bit further along, with her bike.
Tesco's don't seem to want to make many friends!

[chrissyb]

Hi there I just wanted to post about my recent experience at Tescos Anerley Road.
Thinking I would take advantage of an advertised 'offer' I went to the till to purchase a pack of raspberries and strawberries which were clearly advertised as 2 for £3. However I was charged for them as individual items on checking my receipt. I queried it and took the assistant to the shelf were I even double checked myself before going to the till that it was 2 x £3 - I've been caught out before and I didn't want to embarass myself!. The items were one shelf apart - and the quantity was right, the item was right - so what was the problem? The assistant told me that the raspberries were not part of the offer - they were on a different shelf - despite that fact that the offer described the items exactly as they were!

I spoke to the manager who reiterated the offer did not cover the actual strawberries on offer - they were a different 'product' (hmmmm although they were 300g, British etc etc). I said I thought it was utterly misleading and if the product was not available at the point of display - why not take the offer down to avoid confusion as you simply consider it must be the products there? He agreed - but said that Head office dictates when offer information gets removed - regardless of stock availability. He mentioned other offers around the store that were similar!! I suggested to him that if you take this to it's logical conclusion, customers simply don't know how much anything costs- he was sympathetic and said they do their best to merchandise as well as they can with the stock they are sent.

So - check your receipts. Think of the millions of pounds Tescos are making by misleading customers about offers that are not quite what they seem.

[cheerfulmusicman]

I spotted one of our Tesco's littling pricing anomalies before, on the plinth as you enter the store a box of Shreddies for £1, went to the checkout, in the days when they bothered to have human beings serving you, and it came up at £2 - pointed out the difference, and when I accompanied the "manager" to the display he pointed out that the product on offer, as described in the small print, was the 500g boxes, which they didn't have in stock, so in their place they had helpfully placed smaller packs which sold at their normal inflated price.

I don't shop there any more.

[kibitzer]

This sort of sharp practice probably skirts round trading standards interests, but it might be an idea to get in touch with them to find out whether Tesco's express marketing, product placing and advertising does conform to the rules - and whether confusion of this sort is acceptable, it isnt just one person writing on this thread its several therefore can everyone be "confused"?

[Willy]

it's no consolation I know but they are all at it, Sainsburys in Sydenham regularly puts things like bottles of diet coke in a big box saying "3 for 2" and then they have a tiny price sticker on the side contradicting it, I always kick up a stink and they always concede but they need to start being honest!

[Summit Lover]

I rarely shop here these days, but when I shopped here a few days it was the final nail in the coffin. I wanted a plain old tin of garden peas but they had none - apparently all they sell now tinned peas wise are 2 different types of marrowfat peas

Very poor

[Elmo]

Don't miss shopping here at all... Horribly, disgustingly convenient. The only reason I ever went in there.

[Palacegirl]

not sure if I would base my reason of shopping there on a tin of processed peas....
but do agree - not a nice shop....

[Summit Lover]

I didn't, hence the 'straw' reference.

[kibitzer]

Any powdered egg? or chicory essence? Never had to shop there thank God!

[Summit Lover]

Any powdered egg? or chicory essence? Never had to shop there thank God!

Highly unlikely....

Are you planning a 'wartime' party?

Edited by Summit Lover, 20 December 2011 - 07:06 PM.