47 replies to this topic

[NickJ]

Are you having trouble with your service?

[charlie]

Working fine this morning NickJ! But was tempramental on Thursday. I usually reboot the computer or the wireless box which seems to sort it.

[Chris Palace]

Yesterday late afternoon it kept freezing up and even multiple restarts didn't fix it. Eventually it started working again, which usually means they have stopped mucking about with it at their end.

[david1409]

Yes, for the past few weeks, everyone in the house is getting errors causing web pages not to load, then it starts working again. Occasionally we loose the internet altogether, restarting the router cures it for a while but then the errors return. Virgin web site say the service is working fine, except the other day when I couldn't check because it didn't know our phone number existed.

[Summit Lover]

My 3 mobile broadband (I use a mifi and it travels with me) has been very poor at home (Church Rd area) in the last week or so - fine elsewhere. It keeps 'dropping off' and it takes me a while to reconnect. Do broadband providers share the same masts?

Edited by Summit Lover, 10 December 2011 - 11:17 AM.

[Bovine Juice]

No problems here.

[david1409]

Do broadband providers share the same masts?

Not unless they turn them upside down , most broadband services are via an underground cable, either your phone line or fibre optic and coax.

[Summit Lover]

Not unless they turn them upside down , most broadband services are via an underground cable, either your phone line or fibre optic and coax.

Well the connection is neither via underground cable or via my phone line. The connection is via HSDPA on Three's 3G network apparently, so I presumed - perhaps wrongly - that a mast might be involved somewhere. Anyone else had any problems Three coverage in CP recently?

Edited by Summit Lover, 11 December 2011 - 11:50 AM.

[gekko]

Virgin's service status always says it's working fine even when customer service says it isn't. That status checker is a waste of time.

My service is very on/off. Sometimes I get my advertised 20mb. Other times it's less than 1mb and this is happening more frequently. I can rarely watch HD catchup from my V+ box during peak hours too. I think the service in our area is severely congested to be honest. I recently got the OnLive streaming gaming service. Works like a treat during the day and then 4pm strikes and it's laggy as hell. Pretty much unusable by about 6pm.

[therat]

I have Virgin broadband via telephone line. Got a call from Virgin yesterday evening asking whether I want to switch to their cable service. The saleswoman said it would be the same price because the cable (ex-NTL from 6-7 years ago) was already in place. I said no thanks. She seemed disappointed, and asked why not. I'm happy with my broadband speed etc at the moment (since buying a better modem/router/WiFi thing a couple of months ago -- the old one kept needing to be reset) so I don't want to change, but might do if things start to go wrong. Don't need the recording features yet either (my existing freeview recorder works a treat).

[Palacegirl]

my connection is TERRIBLE yet again..... starting to think I should move to BT instead.... Any experiences out there with BT?

[RetiredMember1]

I get Virgin Broadband through BT as my street isn't cabled. Speed OK for browsing but terrible for watching catch-up TV online - it stutters and starts all the time, especially when I'm upstairs. I've had it 'tested' and it's apparently 'OK'. Huh.

[RetiredMember2]

I get BT Broadband, it's temperamental and ranges between been slow or cutting out completely on a very regular basis between the hours of 5pm - 8pm Monday to Friday and weekends are worse, can be offline all day.

I report this on a regular basis to the BT call centre in Mumbai - where both me and the helpline person have fun trying to understand each other (my accent is often mistaken for French!). They test my line, tell me it's fine and monitor it for 3 days. During the time it is monitored the speed and reception are faultless. Service returns to normal ie patchy week or so after each complaint. I got call centre on speed dial!

[thekraken]

I had problems with mine. Very slow speeds then working fine for a while then very slow speeds. Something about the signal not knowing where it is going. I called up Customer Service and they sent and engineer around changed the modem/router/wireless thing and all is working fine again.

[SimonC]

If you are having a problem with the speed of your BT internet connection don't always assume that the problem is external.

We have recently moved to BT Infinity from BT Total Broadband.

After a few weeks the speed had dramatically slowed down. I checked on their online help and one of the reasons it gave for a possible deterioration in speed was the hub box being too close to a cordless phone cradle.

I moved our cordless phone to another room and everything has been working fine since.

I have found a couple of times when we have had issues that BT's online help is pretty good and that the problem has been in the house and not with the line.